Refund Policy

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1. Return Period

1.1. We offer a 30-day return policy for all eligible products.

1.2. The 30-day period begins from the date of delivery.

2. Return Eligibility Requirements

2.1. Products must be:

• In original, unopened packaging

• Inner bubble bag must remain sealed

• Free from any damage or tampering

• Accompanied by proof of purchase

2.2. For hygiene and safety reasons:

• Products with broken seals cannot be returned

• Products must be in their original, unopened condition

• All security seals must be intact

3. Return Process

3.1. To initiate a return:

• Contact our customer service at +972585410415

• Available Monday-Friday [EST/EDT hours] ([Israel Time]) [Time Zone Converter Link]

• Obtain a Return Authorization Number (RMA)

3.2. Return Shipping:

• Customer is responsible for return shipping costs

• Use secure, trackable shipping method

• Package products appropriately to prevent damage

• Include RMA number on the outside of the package

4. Refund Processing

4.1. After we receive and inspect the return:

• Refund will be issued to original payment method

• Processing time: 5-7 business days

• Shipping costs are non-refundable

• Original shipping charges are non-refundable

5. Damaged or Incorrect Items

5.1. If you receive damaged or incorrect items:

• Contact us within 48 hours of delivery

• Provide photos of damaged items/packaging

• We will arrange replacement or refund

• Return shipping will be covered by us in these cases

6. Non-Returnable Items

6.1. For hygiene reasons, the following cannot be returned:

• Products with broken seals

• Opened packages

• Products with damaged packaging

• Used or tested products

7. Contact Information VE-AHAVTEM LLC Limor Kleinman 407 Lincoln Rd Ste 6H, PMB 479 Miami Beach, FL 33139 United States